{"id":1838,"date":"2026-06-21T20:19:32","date_gmt":"2026-06-21T20:19:32","guid":{"rendered":"https:\/\/theorlea.com\/?page_id=1838"},"modified":"2026-07-25T20:37:43","modified_gmt":"2026-07-25T20:37:43","slug":"return-and-exchange","status":"publish","type":"page","link":"https:\/\/theorlea.com\/tr\/return-and-exchange\/","title":{"rendered":"Return and Exchange Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1838\" class=\"elementor elementor-1838\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2915f1 rey-flexWrap elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2915f1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa53d9e\" data-id=\"aa53d9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--aa53d9e elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9eafd93 elementor-widget elementor-widget-heading\" data-id=\"9eafd93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0130ADE VE DE\u011e\u0130\u015e\u0130M POL\u0130T\u0130KASI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db1c924 elementor-widget elementor-widget-text-editor\" data-id=\"db1c924\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Orlea tasar\u0131m st\u00fcdyosundan \u00e7\u0131kan her bir par\u00e7aya zaman\u0131m\u0131z\u0131, ruhumuzu ve kusursuz el i\u015f\u00e7ili\u011fimizi yans\u0131t\u0131yoruz. Amac\u0131m\u0131z, y\u0131llarca gard\u0131robunuzda saklayaca\u011f\u0131n\u0131z ger\u00e7ek bir de\u011fere sahip olman\u0131zd\u0131r. Ancak bazen bir tasar\u0131m\u0131n beklentilerinizle tam olarak \u00f6rt\u00fc\u015fmeyebilece\u011fini anl\u0131yoruz. Yava\u015f moda felsefemizi ve el eme\u011fi \u00fcretim s\u00fcre\u00e7lerimizi korurken size en \u015feffaf deneyimi sunabilmek ad\u0131na, iade ve de\u011fi\u015fim prosed\u00fcrlerimizi a\u015fa\u011f\u0131daki gibi belirledik.<\/span><\/p><h4><b>1. Butik \u00dcretim ve De\u011fi\u015fim Yakla\u015f\u0131m\u0131m\u0131z<\/b><\/h4><p><span style=\"font-weight: 400;\">Orlea at\u00f6lyesinden \u00e7\u0131kan her par\u00e7a, sipari\u015finiz \u00fczerine sadece sizin i\u00e7in \u00f6zel olarak elde \u00f6r\u00fclmektedir; bu nedenle an\u0131nda g\u00f6nderime haz\u0131r devasa <\/span><b>\u00fcr\u00fcn stoklar\u0131 bar\u0131nd\u0131rm\u0131yor ve b\u00fcy\u00fck depolarla<\/b><span style=\"font-weight: 400;\"> \u00e7al\u0131\u015fm\u0131yoruz. Bu sipari\u015f \u00fczerine \u00fcretim (made-to-order) modelinin verimlili\u011fini korumak ad\u0131na do\u011frudan \u00fcr\u00fcn de\u011fi\u015fimi yapm\u0131yoruz. Farkl\u0131 bir beden, renk veya model arzu ederseniz; l\u00fctfen orijinal sipari\u015finizi iade prosed\u00fcr\u00fcne sokun ve sitemiz \u00fczerinden diledi\u011finiz zaman yeni bir sipari\u015f olu\u015fturun.<\/span><\/p><h4><b>2. \u0130ade \u015eartlar\u0131 ve \u00d6n Onay (RMA) S\u00fcreci<\/b><\/h4><p><span style=\"font-weight: 400;\">Sipari\u015finizi teslim ald\u0131\u011f\u0131n\u0131z tarihten itibaren <\/span><b>14 takvim g\u00fcn\u00fc<\/b><span style=\"font-weight: 400;\"> i\u00e7inde iade talebinde bulunma hakk\u0131na sahipsiniz. S\u00fcrecin at\u00f6lyemizde kusursuz ilerleyebilmesi i\u00e7in t\u00fcm iadelerin resmi bir \u00f6n onaydan (RMA) ge\u00e7mesi zorunludur; bu kapsamda bizimle ileti\u015fime ge\u00e7ebilece\u011finiz e-posta adresimiz: <\/span><a href=\"mailto:hello@theorlea.com\"><b>hello@theorlea.com<\/b><\/a><span style=\"font-weight: 400;\">. <\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Yurtd\u0131\u015f\u0131 (Uluslararas\u0131) Sipari\u015fler \u0130\u00e7in:<\/b><span style=\"font-weight: 400;\"> Taraf\u0131m\u0131zdan yaz\u0131l\u0131 \u00f6n onay (RMA) al\u0131nmadan at\u00f6lyemize g\u00f6nderilen paketler, g\u00fcmr\u00fck ve kabul s\u00fcre\u00e7leri nedeniyle kesinlikle kabul edilmeyecektir.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00fcrkiye \u0130\u00e7i Sipari\u015fler \u0130\u00e7in:<\/b><span style=\"font-weight: 400;\"> \u0130ade s\u00fcrecinin kar\u0131\u015f\u0131kl\u0131\u011fa yol a\u00e7madan h\u0131zl\u0131ca tamamlanabilmesi i\u00e7in kargoya verilmeden \u00f6nce \u00f6n onay (RMA) al\u0131nmas\u0131 \u00f6nemle rica olunur. \u00d6n onay al\u0131nmaks\u0131z\u0131n g\u00f6nderilen paketlerin at\u00f6lyemizde e\u015fle\u015ftirilememesinden kaynakl\u0131 gecikmelerden veya operasyonel kay\u0131plardan firmam\u0131z sorumlu de\u011fildir.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u0130adenizin onaylanabilmesi i\u00e7in \u00fcr\u00fcn\u00fcn kusursuz ve at\u00f6lyeden \u00e7\u0131kt\u0131\u011f\u0131 ilk halinde olmas\u0131 \u015fartt\u0131r:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kesinlikle giyilmemi\u015f, y\u0131kanmam\u0131\u015f, \u00fczerinde hi\u00e7bir de\u011fi\u015fiklik yap\u0131lmam\u0131\u015f ve <\/span><b>orijinal g\u00fcvenlik etiketi (Security Tag)<\/b><span style=\"font-weight: 400;\"> kopar\u0131lmam\u0131\u015f olmal\u0131d\u0131r.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Parf\u00fcm, ortam kokusu (sigara vb.), makyaj izi veya evcil hayvan t\u00fcy\u00fcnden tamamen ar\u0131nd\u0131r\u0131lm\u0131\u015f olmal\u0131d\u0131r.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Markam\u0131za ait orijinal premium ambalaj\u0131 i\u00e7inde ve t\u00fcm etiketleri kopar\u0131lmam\u0131\u015f\/zarar g\u00f6rmemi\u015f \u015fekilde iade edilmelidir. At\u00f6lyemize ula\u015fan ve Kalite Kontrol birimimizin kat\u0131 denetiminden ge\u00e7emeyen \u00fcr\u00fcnlerin iadesi reddedilecek ve al\u0131c\u0131ya geri g\u00f6nderilecektir.<\/span><\/li><\/ul><h4><b>3. Hijyen \u0130stisnalar\u0131 ve \u00d6zel \u00d6l\u00e7\u00fcl\u00fc Sipari\u015fler<\/b><\/h4><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Plaj Giyimi, Mayo ve Bikiniler:<\/b><span style=\"font-weight: 400;\"> Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi Madde 15\/1-\u00e7 bendi uyar\u0131nca; tesliminden sonra ambalaj, bant, m\u00fch\u00fcr, paket gibi koruyucu unsurlar\u0131 a\u00e7\u0131lm\u0131\u015f olan ve sa\u011fl\u0131k\/hijyen a\u00e7\u0131s\u0131ndan iadesi uygun olmayan \u00fcr\u00fcnlerde cayma hakk\u0131 kullan\u0131lamaz. Bu do\u011frultuda, mayo, bikini ve plaj giyimi \u00fcr\u00fcnlerimizin koruyucu ambalaj\u0131, hijyen band\u0131 veya <\/span><b>orijinal g\u00fcvenlik etiketi (Security Tag)<\/b><span style=\"font-weight: 400;\"> \u00e7\u0131kar\u0131lm\u0131\u015f, bozulmu\u015f, y\u0131rt\u0131lm\u0131\u015f, yeniden yap\u0131\u015ft\u0131r\u0131lm\u0131\u015f veya \u00fcr\u00fcn\u00fcn tenle do\u011frudan temas edecek \u015fekilde (i\u00e7 \u00e7ama\u015f\u0131rs\u0131z) denendi\u011fine dair herhangi bir iz, koku, leke ve suya maruz kald\u0131\u011f\u0131na dair \u015f\u00fcphe tespit edilmi\u015f olmas\u0131 durumunda iade talebi sa\u011fl\u0131k ve hijyen kurallar\u0131 gere\u011fince <\/span><b>kesinlikle reddedilecek<\/b><span style=\"font-weight: 400;\"> ve \u00fcr\u00fcn al\u0131c\u0131ya geri g\u00f6nderilecektir.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ki\u015fiselle\u015ftirilmi\u015f (\u00d6zel \u00d6l\u00e7\u00fc) Sipari\u015fler:<\/b><span style=\"font-weight: 400;\"> Standart bedenli (S, M, L vb.) sipari\u015f \u00fczerine \u00fcretilen (made-to-order) \u00fcr\u00fcnlerde yasal iade hakk\u0131 ge\u00e7erlidir; operasyonel verimlilik ad\u0131na do\u011frudan \u00fcr\u00fcn de\u011fi\u015fimi yap\u0131lmak yerine iade kabul edilmektedir. Orijinal standart tasar\u0131m\u0131 \u00fczerinde talebiniz do\u011frultusunda herhangi bir de\u011fi\u015fiklik, \u00f6zel \u00f6l\u00e7\u00fc veya tasar\u0131m modifikasyonu yap\u0131larak ki\u015fiselle\u015ftirilmi\u015f tasar\u0131mlar standart iade politikam\u0131z\u0131n d\u0131\u015f\u0131nda kal\u0131r ve bu \u00fcr\u00fcnlerde <\/span><b>iade hakk\u0131 bulunmamaktad\u0131r<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><\/ul><h4><b>4. \u0130ade Kargo ve Uluslararas\u0131 G\u00fcmr\u00fck S\u00fcre\u00e7leri<\/b><\/h4><p><span style=\"font-weight: 400;\">Ba\u011f\u0131ms\u0131z bir butik olarak, uluslararas\u0131 iade s\u00fcre\u00e7lerinin lojistik maliyetlerini kar\u015f\u0131layamamaktay\u0131z. Yurtd\u0131\u015f\u0131 (uluslararas\u0131) sipari\u015flerin iadesinde; d\u00f6n\u00fc\u015f kargo \u00fccreti, T\u00fcrkiye g\u00fcmr\u00fc\u011f\u00fcne giri\u015f s\u0131ras\u0131nda yans\u0131t\u0131labilecek olas\u0131 ithalat vergileri, resmi g\u00fcmr\u00fck m\u00fc\u015favirli\u011fi \u00fccretleri, antrepo depolama masraflar\u0131 ve di\u011fer operasyonel giderler tamamen al\u0131c\u0131ya ait olup, do\u011frudan iade edilecek tutardan d\u00fc\u015f\u00fclecektir.<\/span><\/p><p><span style=\"font-weight: 400;\">T\u00fcrkiye i\u00e7i sipari\u015flerin iadesinde ise, cayma hakk\u0131 kapsam\u0131nda iade kargo \u00fccreti at\u00f6lyemize aittir. Ancak bu hakk\u0131n \u00fccretsiz kullan\u0131labilmesi i\u00e7in iade edilmek istenen paketin mutlaka taraf\u0131m\u0131zca iade kanal\u0131 olarak belirlenmi\u015f kargo firmas\u0131 (<\/span><b>PTT Kargo<span style=\"font-weight: 400;\">) arac\u0131l\u0131\u011f\u0131yla, al\u0131c\u0131 \u00f6demeli (kar\u015f\u0131 \u00f6demeli) olarak g\u00f6nderilmesi \u015fartt\u0131r. Farkl\u0131 kargo firmalar\u0131yla yap\u0131lan kar\u015f\u0131 \u00f6demeli (al\u0131c\u0131 \u00f6demeli) g\u00f6nderiler kesinlikle kabul edilmeyecektir. T\u00fcketicinin, anla\u015fmal\u0131 kargo firmam\u0131z (<\/span><\/b><b>PTT Kargo<\/b><span style=\"font-weight: 400;\">) d\u0131\u015f\u0131nda bir firmay\u0131 tercih etmek istemesi halinde, iade kargo \u00fccretini kendisinin (g\u00f6nderici \u00f6demeli olarak) kar\u015f\u0131lamas\u0131 gerekmektedir. <\/span><\/p><h4><b>5. Kalite Kontrol ve Kusurlu \u00dcr\u00fcn Bildirimi<\/b><\/h4><p><span style=\"font-weight: 400;\">Kargo ta\u015f\u0131mac\u0131l\u0131\u011f\u0131 kaynakl\u0131 fiziksel hasarlar i\u00e7in teslimat an\u0131nda kargo g\u00f6revlisine <\/span><b>Hasar Tespit Tutana\u011f\u0131<\/b><span style=\"font-weight: 400;\"> tutturulmas\u0131 yasal bir zorunluluktur. Ta\u015f\u0131ma esnas\u0131nda olu\u015fmayan, ambalaj a\u00e7\u0131l\u0131\u015f\u0131nda tespit edilen belirgin imalat hatalar\u0131, yanl\u0131\u015f g\u00f6nderim veya lekeler i\u00e7in; ta\u015f\u0131y\u0131c\u0131 firmaya r\u00fccu hakk\u0131m\u0131z\u0131n korunmas\u0131, s\u00fcrecin do\u011frulanmas\u0131 ve talebinizin h\u0131zla \u00e7\u00f6z\u00fclebilmesi ad\u0131na, teslimat tarihinden itibaren <\/span><b>en ge\u00e7 48 saat i\u00e7inde<\/b><span style=\"font-weight: 400;\"> kesintisiz \u00e7ekilmi\u015f bir a\u00e7\u0131l\u0131\u015f (unboxing) videosunu ve ambalaj\u0131n net foto\u011fraflar\u0131n\u0131 ekleyerek <\/span><a href=\"mailto:hello@theorlea.com\"><b>hello@theorlea.com<\/b><\/a><span style=\"font-weight: 400;\"> adresi \u00fczerinden bizimle ileti\u015fime ge\u00e7meniz operasyonel olarak \u00f6nemle rica olunur. Bu s\u00fcre\u00e7, hakl\u0131l\u0131\u011f\u0131n\u0131z\u0131 kan\u0131tlamam\u0131z\u0131 ve size en k\u0131sa s\u00fcrede destek olmam\u0131z\u0131 kolayla\u015ft\u0131racakt\u0131r. <\/span><\/p><p><i><span style=\"font-weight: 400;\">L\u00fctfen unutmay\u0131n: Tamamen el i\u015f\u00e7ili\u011fiyle \u00fcretilen premium \u00f6rg\u00fc tasar\u0131mlar\u0131n\u0131n do\u011fas\u0131 gere\u011fi; el i\u015f\u00e7ili\u011fi toleranslar\u0131 ve organik doku ge\u00e7i\u015fleri \u00fcretimin benzersiz imzas\u0131d\u0131r ve \u00fcretim kusuru (ay\u0131pl\u0131 mal) say\u0131lmaz. Bak\u0131m talimatlar\u0131na uyulmamas\u0131ndan kaynaklanan hasarlar garanti ve iade kapsam\u0131 d\u0131\u015f\u0131ndad\u0131r.<\/span><\/i><\/p><h4><b>6. Teslim Al\u0131nmayan veya Reddedilen Paketler<\/b><\/h4><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00fcrkiye \u0130\u00e7i Sipari\u015fler \u0130\u00e7in:<\/b><span style=\"font-weight: 400;\"> Kargonun kap\u0131dan reddedilmesi durumunda, T\u00fcrkiye i\u00e7i sipari\u015flerde iade kargo \u00fccreti m\u00fc\u015fteriye yans\u0131t\u0131lamaz veya iade tutar\u0131ndan kesinti yoluyla mahsup edilemez.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Yurtd\u0131\u015f\u0131 (Uluslararas\u0131) Sipari\u015fler \u0130\u00e7in (DAP \/ DDP):<\/b><span style=\"font-weight: 400;\"> G\u00fcmr\u00fck vergilerinin \u00f6denmemesi nedeniyle d\u00f6nen paketlerde; d\u00f6n\u00fc\u015f kargo masraflar\u0131 ve g\u00fcmr\u00fck vergileri <\/span><b>toplam iade tutar\u0131ndan kesilir<\/b><span style=\"font-weight: 400;\">. Kesintilerin sipari\u015f tutar\u0131n\u0131 a\u015fmas\u0131 halinde bakiye iadesi yap\u0131lmaz.<\/span><\/li><\/ul><h4><b>7. Geri \u00d6deme S\u00fcreci<\/b><\/h4><p><span style=\"font-weight: 400;\">\u0130ade paketiniz onayland\u0131ktan sonra, iade tutar\u0131n\u0131z <b>3-5 i\u015f g\u00fcn\u00fc i\u00e7inde<\/b> (yasal azami s\u0131n\u0131r olan 14 g\u00fcn i\u00e7erisinde kalacak \u015fekilde) orijinal \u00f6deme y\u00f6nteminize iade edilir. Sat\u0131c\u0131, 193 say\u0131l\u0131 GVK kapsam\u0131nda <b>Esnaf Vergi Muafiyeti<\/b> 'ne tabi oldu\u011fundan; yasal olarak fatura, perakende sat\u0131\u015f fi\u015fi veya gider pusulas\u0131 d\u00fczenleme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc bulunmamaktad\u0131r. \u0130ade i\u015fleminiz, Sanal POS sistemi \u00fczerinden do\u011frudan \u00f6deme yapt\u0131\u011f\u0131n\u0131z karta\/hesaba aktar\u0131lacak olup; bu i\u015fleme ait <b>Sanal POS iade makbuzu ve banka dekontu\/hesap ekstresi<\/b> yasal iade belgesi (tevsik edici belge) h\u00fckm\u00fcndedir. <\/span><\/p><p><b>Sat\u0131c\u0131 Bilgileri:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Sat\u0131c\u0131 \u00dcnvan\u0131 \/ \u0130sim Soyisim:<\/b><span style=\"font-weight: 400;\"> Handan G\u00fcler (Orlea)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>E-posta:<\/b> <a href=\"mailto:hello@theorlea.com\"><span style=\"font-weight: 400;\">hello@theorlea.com<\/span><\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0110dd7 elementor-widget elementor-widget-spacer\" data-id=\"0110dd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>RETURN &amp; EXCHANGE POLICY We reflect our time, soul, and flawless hand craftsmanship into every single piece that comes out of Orlea design studio. Our goal is for you to own a true value that you will keep in your wardrobe for years. However, we understand that sometimes a design may not completely match your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1838","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/theorlea.com\/tr\/wp-json\/wp\/v2\/pages\/1838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theorlea.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theorlea.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theorlea.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theorlea.com\/tr\/wp-json\/wp\/v2\/comments?post=1838"}],"version-history":[{"count":3,"href":"https:\/\/theorlea.com\/tr\/wp-json\/wp\/v2\/pages\/1838\/revisions"}],"predecessor-version":[{"id":3686,"href":"https:\/\/theorlea.com\/tr\/wp-json\/wp\/v2\/pages\/1838\/revisions\/3686"}],"wp:attachment":[{"href":"https:\/\/theorlea.com\/tr\/wp-json\/wp\/v2\/media?parent=1838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}